Returns

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.

Cancellation & Returns

If you wish to cancel any order you may do so at anytime after an order has been placed , or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing or by using the Online Returns Request Process (as detailed below)

In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. The company will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.

The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.

It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.

The company shall be entitled to recover all costs, loss,charges,and expenses incurred in connection with goods returned not saleable as new.

Additionally there will be a re-stocking charge to cover the original cost of shipping to you (despite our free shipping policy we still have to pay a courier!) and for the handling of the item in our warehouse.

Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.

Personalised and engraved products CANNOT BE RETURNED unless faulty or not as ordered.

The Ianick Trading Company Ltd's return policy does not extend to products shipped outside of mainland UK.

This does not affect your statutory rights.

Online Returns Request Process

It's easy to request to return an item, simply log into your online account and select to view the order that contains the item you wish to return. You will see that beside each product on the order you can select to 'Schedule a Return'. Click this option and add the information requested. You will need to do this for each item that you want to request to return.

The completed Return Requests are then checked by our Customer Services Team, who will contact you via email confirming that the request has been accepted and of how to return the item to us, or to request further information. They may also reject any return request, and if they do so will explain the reason(s) why via email.